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Policies & FAQs

of our Eureka Springs, Arkanas Bed and Breakfast

We want you to consider our Eureka Springs, Arkansas bed and breakfast your home away from home when you visit the area, so the accommodations at 5 Ojo Inn Bed and Breakfast have been designed with your utmost comfort in mind. Please read the following policies carefully and don’t hesitate to contact us if you have any additional questions.

  • Deposit: A one-night room deposit will be charged to your credit card account at the time of the reservation. If you wish to pay by check or money order, we must receive a deposit of the first night, plus tax, within five days of the reservation.
  • Payment: Payment can be made by Visa, MC, Discover, personal check with I.D., Travelers Check or cash
  • Rates: Are based on double occupancy. Two-night minimum usually required on weekends with a three night minimum stay required on some holidays and special events. Ask about Sunday – Thursday Discounts. (Prices may change without notice).
  • Check-In Time: Anytime after 3:00 p.m.
  • Check-Out Time: 11:00 a.m.
  • Cancellation Policy: If a cancellation notice is received 10 days or less prior to the arrival date (30 days for groups with 3 or more rooms), a full charge will be made. If the vacancy is filled, a full refund will be made less a $25 processing fee. For cancellations more than 10 or 30 days, whichever applies, prior to the arrival date, a full refund will be made less a $25 processing fee. No refunds on early departures.
  • Group/Family Lodging: Please contact the inn directly for information about family lodging options at 5 Ojo Inn Bed and Breakfast.
  • Smoking: To keep our rooms inviting for all of our guests, smoking is allowed outside only. (Violations of this policy will incur a $250 cleaning fee.)
  • Pets: We provide pet friendly lodging for pre-approved dogs only. Dogs up to 50 pounds are welcomed in either the Carriage House room or the Devonshire Suite. There is a $20 per day charge for the pet. We only allow one guest with a pet on the premises at any given time. Therefore, our approval must be obtained prior to booking your reservation.

Frequently Asked Questions

About Our Eureka Spring, Arkansas Bed and Breakfast

  1. Where is 5 Ojo Inn Bed and Breakfast?
  2. How long has the B&B been operating?
  3. Is your bed and breakfast wheelchair accessible?
  4. Do you have an outdoor hot tub?
  5. Is there off street parking available at the inn?
  6. What amenities do you offer?

About Eureka Springs, Arkansas

  1. Is the neighborhood safe?
  2. How long does it take to get to Eureka Springs?
  3. Where is the closest airport?

Check-in and Checkout

  1. What time is check-in?
  2. Why do you need to know when we’ll arrive?
  3. Can I check in earlier than 3:00 p.m.?
  4. What if I won’t be arriving until after 9:00 p.m.?
  5. What time is check-out?
  6. Can I checkout later than 11:00 a.m?

Once you Arrive

  1. Do you have curfew hours at the inn?
  2. Is it customary to leave tips?
  3. Where are some good places to eat?
  4. Can you help me plan things to do in Eureka Springs, Arkansas?

Rooms

  1. Do you have cooking facilities?
  2. Can I connect my laptop to the Internet or is there a way to check my email?
  3. Will any of your rooms accommodate more than two people?
  4. What size beds do your rooms have?
  5. Do you have non-smoking rooms?
  6. Can we bring candles, incense or patchouli to burn in the room?
  7. Do you provide housekeeping services?
  8. Do your rooms have televisions?
  9. Do your rooms have alarm clocks?
  10. Do you offer rollaway beds?
  11. Do your rooms have irons and ironing boards?
  12. Do the rooms have VCRs, DVDs, or CD players?
  13. Do your rooms have private baths?
  14. Do we have to share a bathroom with anyone?
  15. Do you have rooms with Jacuzzis or whirlpool tubs?
  16. Do you have phones in the room?
  17. Are your rooms air conditioned?
  18. Do you have any rooms with fireplaces?
  19. Do you have any suites?

Breakfast

  1. When is breakfast served?
  2. Is breakfast served every morning?
  3. What type of breakfast do you serve?
  4. Can our dietary needs be accommodated (e.g., gluten free, vegetarian, low sugar, etc.)? What if I don’t like eggs or something else?
  5. Do we choose our breakfast from a menu?
  6. Can we have breakfast delivered to our room?

Reservations and Availability

  1. Are there a minimum number of nights we have to stay?
  2. Do you accept single night reservations on the weekends?
  3. How can I check the availability of your rooms?
  4. How can I make a reservation?
  5. Can I use my credit card to pay for the room?
  6. What if I don’t have a credit card to pay with?
  7. Do you have special packages?
  8. What’s included in the price of a room or suite?

Deposits and Cancellations

  1. Do you require a deposit?
  2. What if I have to cancel after making a reservation?
  3. Even though I cancelled less than 10 days from my arrival date, why would you charge me for a room which I won’t use?
  4. Why is there a cancellation fee?
  5. Why is there a 30 day cancellation period for groups?
  6. Are deposits required when using a gift certificate?
  7. What if I reserve with a gift certificate and have to cancel?

Children, Pets and Smoking

  1. Is your accommodation suitable for children?
  2. Do you allow pets?
  3. Is there a facility close by to accommodate my pet?
  4. Do you allow smoking at your inn?

This is my first time at a B&B. What should I expect?
First time bed and breakfast guests often wonder what it’s like to stay in a B&B. Here are some of their most asked questions and our answers to them.

  1. Do we have to eat breakfast with everyone else?
  2. Do I have to share a bathroom?
  3. Can I come and go as I please?
  4. I feel uncomfortable staying in someone’s residence. Is this a normal reaction?

 

About Our Eureka Springs, Arkansas Bed and Breakfast

  1. Where is 5 Ojo Inn Bed and Breakfast?

We are located in the Eureka Springs historic district, on the upper historic loop (Kings Highway) and only a six minute walk to downtown shopping, galleries and restaurants.

  1. How long has the B&B been operating?

5 Ojo Inn Bed and Breakfast has been in operation since 1987.

  1. Is your bed and breakfast wheelchair accessible?

No.

  1. Do you have an outdoor hot tub?

Yes. We have a large hot tub which we keep heated all the time.

  1. Is there off street parking available at the inn?

There is free off street parking for every guest. We only have room for one car per guest room.

  1. What amenities do you offer?

All of our rooms have cable television, refrigerator, sodas, water, snacks, soaps, shampoos, spa fragrances, clock radio (some with CD capability), extra pillows and blankets. We also have irons, ironing boards, hair dryers, and a VCR and DVD for your personal use upon request. Our rooms feature Keurig Coffee Makers.

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About Eureka Springs, Arkansas

  1. Is the neighborhood safe?

Eureka Springs is a very safe community and the streets are all safe to walk (but do watch out for slippery limestone sidewalks).

  1. How long does it take to get to Eureka Springs?

Here are some estimated times from various cities:

Arkansas
Fayetteville – 1 hour
Harrison – 1 hour
Little Rock – 3 1/4 hrs
Springdale – 45 min.
Missouri
Branson – 1 hour
Joplin – 2 hours
Kansas City – 4 hrs
Springfield – 2 hours
St. Louis – 5 hours
Oklahoma
Oklahoma City – 4 1/2 hours
Tulsa – 2 1/2 hours
Tennessee
Memphis – 5 1/2 hrs
Texas
Dallas – 7 hours
Houston – 10 hours

 

  1. Where is the closest airport?

Northwest Arkansas airport (XNA), also called the Fayetteville airport, is in Bentonville, AR, about 1 1/4 hours drive from Eureka Springs. Springfield, Missouri airport is about 2 hours from Eureka Springs. The Branson, MO airport is about a 1 1/4 hours drive.

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Check-in and Checkout

  1. What time is check-in?

Check-in time is from 3:00 p.m. to 9:00 p.m.

  1. Why do you need to know when we’ll arrive?

First, we want to ensure we have your room ready. Second, there are times when we have to leave the premises for shopping, doctor’s appointments, etc. By knowing approximately when you’ll arrive, we can schedule our day to make sure we’re here when you arrive.

  1. Can I check in earlier than 3:00 p.m?

We don’t have much time between breakfast and check-in time to get the rooms clean. But, there are times when we can have a room ready prior to 3:00 p.m. If you think you will be arriving early, let us know. While we can’t guarantee we can accommodate you, we will try our best to have your room ready.

  1. What if I won’t be arriving until after 9:00 p.m.?

For those arriving later than 9:00 p.m. we usually leave a note on the front door with your name on it. Inside will be a map showing you where your room is.

  1. What time is check-out?

Checkout is at 11:00 a.m.

  1. Can I checkout later than 11:00 a.m?

If you need a little extra time checking out, please let us know ahead of time. Depending on the check-in time of the next guest checking into your room, we may be able to accommodate you.

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Once you Arrive

  1. Do you have curfew hours at the inn?

No. You will have keys to the inn and can come and go as you please.

  1. Is it customary to leave tips?

As innkeepers, we don’t expect anyone to leave tips for us. You can leave a tip for the housekeeper who makes up your room if she’s done a good job. But, it is never required.

  1. Where are some good places to eat?

See our restaurant recommendations by clicking here.

  1. Can you help me plan things to do in Eureka Springs, Arkansas?

We are more than happy to offer our advice and opinions. For advance planning, you can contact us prior to your arrival. Or, when you arrive at the inn, please ask. To get you started, see our Things to Do Page. Other sources are the Tourist Bureau website and the Chamber of Commerce.

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Rooms

  1. Do you have cooking facilities?

No. We do have one room (Devonshire Suite) with a wet bar which has a microwave.

  1. Can I connect my laptop to the Internet or is there a way to check my email?

We have high speed wireless internet (WI-FI) available from all rooms.

  1. Will any of your rooms accommodate more than two people?

All of our rooms are setup for double occupancy. If you have a special need and the inn is not full, we can sometimes accommodate an extra person. Please call and ask.

  1. What size beds do your rooms have?

We have three rooms with king beds (Country Cottage, Wedgwood Suite and Tree Top Suite). All other rooms have queen beds.

  1. Do you have non-smoking rooms?

All or our rooms and indoor common areas are non-smoking.

  1. Can we bring candles, incense or patchouli to burn in the room?

We provide candles in the room. We don’t allow you to bring your own candles because of potential fire damage. Incense and patchouli are not allowed as they leave odors that some people are bothered by.

  1. Do you provide housekeeping services?

Each day that you are here we will do light cleaning of your room and replenish any amenities that you have used.

  1. Do your rooms have televisions?

Yes.

  1. Do your rooms have alarm clocks?

Yes.

  1. Do you offer rollaway beds?

While we have one rollaway bed, we only use it when the inn is not full and only for special needs. Due to regulations, we are only allowed to have a certain maximum number of people in our rooms and on our premises.

  1. Do your rooms have irons and ironing boards?

No. However, we do have irons and ironing boards available for you to take to your room.

  1. Do the rooms have VCRs, DVDs, or CD players?

The rooms do not have VCRs or DVDs; however we do have a VCR and DVD available for you to take to your room. Some of our rooms have CD players.

  1. Do your rooms have private baths?

Yes, all of our rooms have their own private bath.

  1. Do we have to share a bathroom with anyone?

No, we don’t have any shared baths.

  1. Do you have rooms with Jacuzzis or whirlpool tubs?

We have nine rooms with Jacuzzi tubs.

  1. Do you have phones in the room?

No. Most people bring their cell phones, but if you find you need to make a call while you are here, you are more than welcome to use our phone (there is no charge for this).

  1. Are your rooms air conditioned?

Yes.

  1. Do you have any rooms with fireplaces?

Seven of our rooms have gas fireplaces.

  1. Do you have any suites?

We have four suites, the Tree Top Suite, Devonshire Suite, the Hummingbird Suite, and the Kensington Suite. The Honeymoon Suite, Willow Cottage, Wedgwood Suite, Hideaway and Carriage House all have couches for relaxing.

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Breakfast

  1. When is breakfast served?

During the week we normally serve breakfast at 9:00 a.m. During the weekend we normally serve between 8:30 a.m. and 9:30 a.m.

  1. Is breakfast served every morning?

Yes.

  1. What type of breakfast do you serve?

We serve a three-course plated breakfast. We start with a fruit course (like Blueberries and Cream), then a main course (for example, Crème Brule French toast with peppered bacon; or Eggs Mornay with herbed potatoes and Sun-dried tomato sausage), and then finish with a dessert (like Chocolate Amaretto cake).

  1. Can our dietary needs be accommodated (e.g., gluten free, vegetarian, low sugar, etc.)? What if I can’t eat eggs or something else?

We are more than happy to accommodate your diet. Please let us know prior to your arrival so we can ensure we have something prepared for you that fits your dietary needs.

  1. Do we choose our breakfast from a menu?

No, we serve a single menu to everyone each morning.

  1. Can we have breakfast delivered to our room?

Sometimes we are able to accommodate breakfast in your room depending on how busy we are. There is a small additional charge for this service.

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Reservations and Availability

  1. Are there a minimum number of nights we have to stay?

On weekends we usually have a two night minimum. For some holiday and festival weekends, we may have a three night minimum. During the week we do not have any minimum night requirement except during holidays and festivals.

  1. Do you accept single night reservations on the weekends?

Normally we do not accept single night reservations on the weekend or during festivals. There are occasions when a room will come available for a Friday or Saturday night only stay. Contact us directly to check availability of one night stays for the weekend.

  1. How can I check the availability of your rooms?

Availability of all our rooms can be checked by going to our Availability page and clicking on the availability link.

  1. How can I make a reservation?

You can call us at 1-800-656-6734 or you can book online by going to our availability page.

  1. Can I use my credit card to pay for the room?

Yes, we accept most credit cards.

  1. What if I don’t have a credit card to pay with?

We also accept cash or travelers checks.

  1. Do you have special packages?

Yes, check our specials page.

  1. Is breakfast included in the price of a room or suite?

Yes, you get our three-course breakfast each morning.

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Deposits and Cancelations

  1. Do you require a deposit?

Yes. If reserving by credit card, we take a one nights deposit. If paying by check, we require that the check arrives within five days of making the reservation. If you are making the reservation less than two weeks from your arrival date, you will need to over night the check to us.

  1. What if I have to cancel after making a reservation?

There is a $25 processing fee per room for all cancellations. If a cancellation notice is received 10 days or less (30 days for groups of 3 or more rooms) prior to the arrival date, a full charge will be made. If the vacancy is filled, a refund will be made less a $25 processing fee per room. No refunds on early departures.

  1. Even though I cancelled less than the required cancellation period from my arrival date, why would you charge me for a room which I won’t use?

We understand that sometimes situations arise you aren’t in control of that force you to change your plans. Unlike hotels or airlines that have enough rooms or seats to allow them to engage in overbooking to cover cancellations, we are a small inn and don’t have that opportunity. Therefore, once a reservation is made, we turn away everyone else who wants a room, so a cancellation has a major impact on us and it makes it very difficult to re-rent a room so close to the arrival date as most people have already made their plans.

  1. Why is there a cancellation fee?

The fee is to cover the administrative cost and fees charged us by the credit card companies.

  1. Why is there a 30 day cancellation period for groups?

We define a group as three or more rooms. The reason there is a 30 day cancellation policy is that re-booking multiple rooms can take a longer time than re-booking just a single room.

  1. Are deposits required when using a gift certificate?

Yes. The gift certificate can be applied to your deposit amount.

  1. What if I reserve with a gift certificate and have to cancel?

Our cancellation policy applies when using a gift certificate. If you cancel ten days or less from your arrival day (30 days for groups) and we can’t re-rent the room, the gift certificate will be considered used and will be applied to the amount due.

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Children, Pets and Smoking

  1. Is your accommodation suitable for children?

We do allow children ten years old and older.

  1. Do you allow pets?

Yes. Pre-approved pets (dogs only) up to 50 pounds are welcomed in either the Carriage House room or the Devonshire Suite. There is a $20 per day charge for the pet. We only allow one guest with a pet on the premises at any given time. Therefore, our approval must be obtained prior to booking your reservation.

  1. Is there a facility close by to accommodate my pet?

Yes. We use a pet day care center in the area ourselves and we’d be happy to refer you to them.

  1. Do you allow smoking at your inn?

Smoking is only allowed outdoors.

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This is my first time at a B&B. What should I expect?

First time bed and breakfast guests often wonder what it’s like to stay in a B&B. Here are some of their most asked questions and our answers to them. Also, checkout the rest of the FAQ section for additional information.

  1. Do we have to eat breakfast with everyone else?

We have tables for two, four and six to eight, so you can either sit with others or by yourselves.

  1. Do I have to share a bathroom?

No. We have no shared bathrooms.

  1. Can I come and go as I please?

Yes. You will have keys to the inn and your room and are free to come and go as you please.

  1. I feel uncomfortable staying in someone’s residence. Is this a normal reaction?

This is a common feeling among first time guests. Be assured you are welcome anywhere in the inn. We have our own living quarters so you won’t be disturbing us or any other guests.

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